Send the right details.Keep secrets private.

support@flowmatrix300.com

Email support and security guidance

NEVER SEND YOUR PASSWORD · NO BROKER CREDENTIALS · NO API KEYS · NO PAYMENT DETAILS · NO RECOVERY CODES NEVER SEND YOUR PASSWORD · NO BROKER CREDENTIALS · NO API KEYS · NO PAYMENT DETAILS · NO RECOVERY CODES

Official support channel

support@flowmatrix300.com

Request the free Telegram community or request the separate 14-day signal trial. Check status or recover browser access on My access. Use email for Blue Pill alert support or Red Pill NinjaTrader installation and automation help.

AccessChart setupAlertsData readiness

Email customer support Email platform setup issue

Include with your requestEnough detail to reproduce the issue

01NinjaTrader 8 version
02Product or indicator name
03Screenshot and short description
04Symbol, timeframe, and alert name
05Time of issue (ET or UTC)
06NinjaTrader connection and account type, without credentials

Detailed support guidance

Recover access. Request approval. Protect account secrets.

Use the documented path that matches the request. Support never needs a password, broker credential, activation key, API key, or payment-card number.

Enrollment access checksDid the download page close?

01Open My access to check enrollment status and available downloads.
02Copy the activation key saved by that browser.
03Download the verified NinjaTrader ZIP from the same page.
04If browser access is lost, use the recovery option on My access. Email support if you still need help.
05Never include the activation key or account credentials in support email.

Using NinjaTrader? Watch the four setup walkthroughs before opening a support request.
Access and verified downloads appear on My access only when the applicable entitlement is active; a request or checkout session alone does not grant access. Support can verify enrollment status without asking for passwords, broker credentials, or the activation key.

TradingView indicator accessRequest the invite manually

The current released TradingView customer request is FM300 ORB for NQ or RTY parent-contract, one-minute charts. It is indicator-only, has no order routing, and requires TradingView Premium or Ultimate plus separate real-time CME data.

01Use the exact, case-sensitive TradingView username.
02Identify the separate written approval and its applicable term.
03Confirm NQ or RTY, one minute, and real-time CME data.
04Never send a TradingView password, broker credential, or activation key.

Email a TradingView indicator-access request. This is a manual verification request, not a purchase or automatic grant. Blue Pill is Telegram signal access and does not create a TradingView entitlement. Support grants an invite only after the separate written approval and its term are verified.